We offer free shipping in Canada on all orders of $149+
Thank you so much for supporting small business, amazing skincare and handmade beauty!
We are a small but dedicated team who works very hard to make sure your orders ship out in a timely manner. After all, we want you to get your new skincare regimen started right away!
In a rush? We offer express shipping and we will do our best to make sure you get your package in time for any events, holidays, etc.
Please note: Shipping + Processing times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods. Due to the current supply chain situation, our delivery providers may experience delays.
We ship via Canada Post Expedited Parcel from Vancouver, BC.
3-9 business days (+ handling time)
We ship using the U.S. Postal Service from beautiful Bellingham, WA.
3-6 business days (+ handling time)
We have reserved time and space especially for you. If you cannot make your appointment please let us know. Cancelations less than 24hrs before appointment time will be charged 50% of the service. No shows will be charged 50% of the service. If you arrive at your appointment sick or with a cold sore you will be rescheduled. If you run late to your appointment your time will be cut short or the appointment will be rescheduled and the 50% charge will apply. By booking, you authorize Beauty Nook to charge your credit card should you late cancel or no show.
Please do not show up sick! If you are truly sick and you weren’t able to cancel with 24 hours notice, please let us know. You will be charged a $25 fee for canceling with less than 24 hours notice. However, we will apply the $25 to your next appt. We really appreciate you keeping yourself, as well as all of us at Beauty Nook healthy!
The team at Beauty Nook hope that you are delighted with your purchase. However, due to the nature of our products we can not accept returns unless the item is damaged, faulty or supplied incorrectly. If any of these apply, then the postage plus return cost will both be reimbursed along with the product cost.
If you receive merchandise that is damaged or if an error occurs on your order, please report the damage or error to us within 48 hours. Keep all shipping and packaging materials because we may need to call the shipping company for a visual inspection. We can then issue you a credit for any confirmed damage or send you a replacement.
Questions? Please contact us at email@example.com and we'll do our best to make sure you're happy - that's the way we like it!
ORDER CANCELATION POLICY
Sometimes things change and we totally get that. One day our team does sushi for lunch and the next, it’s pizza all the way! If you place an order and need to cancel it, we will do our best to make that happen.
There will be a 5% restocking fee to cover the fee our credit card processor charges us for your order. Unfortunately they don’t refund us that fee, and as a small business we aren't able to provide a refund for that fee on our end.
We can not cancel or refund orders once they’ve left our location and are in transit.
• Questions? Drop us a note, using the "Say Hi" link at the top right-hand corner of the page.